FAQ

Frequently Asked Questions

Have a question about your order or our gear? We’ve got answers. If you can’t find what you’re looking for, feel free to reach out to our team at nikatclash@gmail.com

Orders & Shipping

How long does shipping take?

Standard domestic orders are processed within 1–2 business days. Shipping typically takes 3–7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.

Can I modify or cancel my order?

We process orders quickly to get your gear to you as fast as possible. If you need to make changes or cancel, please email us within 1 hour of placing your order, and we’ll do our best to accommodate.

How do I choose the right size or fit?

Detailed sizing charts and measurement guides are located on each individual product page. If you fall between sizes or have specific fit questions, our customer support team is happy to help you choose.

How should I clean and maintain my gear?

For most technical gear, we recommend wiping clean with a damp cloth or hand-washing with mild soap. Air dry away from direct heat sources to preserve the integrity of technical fabrics and waterproof coatings.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absoloutely. Our store is built on Shopify and encrypted using industry-standard SSL technology to ensure your personal and payment details are 100% protected.