Shipping policy

Shipping Policy

All orders placed with [Your Store Name] are subject to the terms and conditions set forth below. By placing an order on our store, you acknowledge and agree to these shipping terms.

1. Order Processing & Handling

  • All orders are processed within 1–3 business days (excluding weekends and statutory holidays).

  • You will receive an automated notification with carrier tracking details as soon as your shipping label is created.

  • Order processing times are distinct from delivery transit times. Processing delays may occasionally occur during peak holiday seasons, sales promotions, or inventory re-stocks.

2. Delivery Estimates & Carrier Delays

  • Transit times presented at checkout are estimates only provided directly by third-party shipping carriers (e.g., USPS, UPS, FedEx, DHL).

  • Wildform does not guarantee delivery dates and assumes no liability for carrier transit delays caused by weather conditions, logistics bottlenecks, customs holds, or address routing errors.

3. Address Accuracy & Buyer Responsibility

  • Customers are strictly responsible for providing complete, accurate, and deliverable shipping addresses at checkout (including unit, suite, or apartment numbers).

  • [Your Store Name] is not responsible for items shipped to incorrect, incomplete, or outdated addresses entered by the customer.

  • If a package is returned to our facility as "Undeliverable as Addressed," "Refused," or "Insufficient Address," the customer will be responsible for re-shipping fees or will receive a refund minus original shipping charges.

4. Lost, Stolen, or Misplaced Packages

  • Once a package is accepted and scanned by the carrier, ownership and risk of loss transfer to the buyer.

  • Marked "Delivered": If carrier tracking confirms your package was delivered to the address provided at checkout, [Your Store Name] is not liable for stolen packages, porch piracy, or misplaced items.

  • Filing Claims: For orders marked as delivered but missing, buyers must contact the shipping carrier directly to open a missing mail or theft investigation.

5. Items Damaged in Transit

  • If your shipment arrives physically damaged, please retain all original inner/outer shipping packaging and damaged goods.

  • Contact our support team within 48 hours of carrier-confirmed delivery at nikatclash@gmail.com with clear photos of the damaged item and packaging.

  • Claims reported after 48 hours of confirmed delivery may be declined due to carrier claim windows.

6. Force Majeure

  • Wildform shall not be held liable or responsible for any failure to perform or delay in delivery caused by events outside our reasonable control, including natural disasters, extreme weather events, civil unrest, border closures, or carrier strikes.